Dealing with People Problems

Dealing with People Problems

A wise man once said…

“Life is simple, people complicate it.”

The same wisdom holds true for business.  If you take a look at the biggest headaches that you have to deal with on a daily basis, chances are good that the majority of them have to do with people.

Dealing with People Problems

So what’s a company to do?  Here are a few suggestions for how to solve some common people problems in your organization.

Identify Your Culture &  The Traits of Your Top Performers

ritz carlton credo
This Ritz-Carlton Credo identifies a culture of service. “Service” is the common trait among all their people that the company will look for when hiring.

Who are the most successful people in your company? What do they have in common?
Truly successful organizations have a common trait that they look for in prospective employees and foster in current employees. This trait is defined by the culture of the organization.
The Navy Seals value perseverance above all else. For Ritz Carlton, it’s service.
Identifying your company’s culture and nurturing those traits that support the culture is critical to building and maintaining a winning team.

Fewer, Better People

With the prevalence of technological advances across all industries, many routine jobs are being automated. A typical reaction to this trend is to reduce headcount.
A recent Wall Street Journal article highlighted this very fact:

Mr. Siu [the researcher referenced in the article] thinks jobs have been taken away by automation, more than by outsourcing. While some manufacturing jobs have clearly gone overseas, “it’s hard to offshore a secretary.” These tasks more likely became unnecessary due to improving technology, he said.

While automation almost always leads to the need for fewer people, it’s important for businesses to realize that the people they now need are different. They need people to analyze, not just input, the data.

Right People, Right Jobs

Are there some people in your organization that you feel aren’t living up to their potential? Perhaps the problem is one of fit. Even the most talented employee is limited if the work they are doing isn’t the right fit for them. Consider moving these people to a part of the company where their gifts would be better utilized.
You might be surprised that your accounting manager has a passion and a talent for marketing that isn’t being tapped into. Be open to allowing your best people to take on tasks outside of their job description.

Hire for Talent, Train for Skills

Obviously, hiring the right people in the first place eliminates a lot of headaches. Problems arise when a business doesn’t carefully define what the “right” person looks like. Often, they get caught up in a particular skill set they believe a job requires. Then they lose sight of a better indicator of success – talent.RI-MYUNG-HUN

Talent is that innate quality that transcends skill. It’s something that a person either has or doesn’t have.
You can’t teach talent. Look around your organization for those people that everyone goes to when they need something done. They are the ones with talent.

“I can teach anyone to play basketball. I can’t teach tall.”
—John Wooden, legendary basketball coach

Need help minimizing people problems by hiring the right people? Download our “5 Guiding Principles for Recruiting a Star-Quality Team” below!
dealing with people problems
dealing with people problems

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