customers

Tag: customers

Buyer Bargaining Power (one of Porter’s Five Forces)

See also: Porter’s Five Forces of Competition Threat of New Entrants Intensity of Rivalry Threat of Substitutes Supplier Power Supplier Power Analysis Buyer Power Definition Porter’s Five Forces of buyer bargaining power refers to the pressure consumers can exert on businesses to get them to provide higher quality products, better customer service, and lower prices.

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Maximizing Your Bottom Line In 3 Simple Steps

Sales are great, but wouldn’t they be better if you were actually able to reap the rewards? Many CEOs that were not trained with an accounting/finance background struggle to understand profitability. They think that if sales are great, then the business is great. But when sales increase, inventory and overhead increases. Productivity also decreases –

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Identifying Profitable Customers

Identifying profitable customers is essential to a business’s success. Often I hear from financial leaders… “I don’t need to worry about the customers; that’s the marketing and sales team’s job.” WRONG. Everyone in your company should be concerned with your customers because without them, there is no business. If it turns out that most of your customers

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How do you tell an entrepreneur that their business sucks?

Your business sucks… How does that make you feel? Probably upset, maybe a little defensive. But what if it’s the truth? Many entrepreneurs generate new ideas as if it were a bodily function. As you have likely seen, not all ideas result in a multimillion dollar venture. Some of those ideas will fail to even bring a penny in!

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The Butterfly Effect: Planning with External Analysis

Every decision you make as a financial leader affects your business. Looking back on 2016 to now, a lot of events happened and changed the course of business. Often, there are events occurring in the world that either directly or indirectly impact your company. As a financial leader, it’s up to you to decide how to

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What do you do with unprofitable customers?

Have you ever come across that one customer who you would do anything to get rid of? Have you ever questioned what to do with the customer that causes more strife than good?  Whether they’re a drain or merely a pain, these customers cost you money.  So what do you do with unprofitable customers? Business is

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Fire Your Customers to Improve Cash Flow

Recently, I was having lunch with one of our strategic partners. He was sharing a story with me about a customer they were having problems with.  He talked about how difficult the customer was to service. Consequently, that customer consumed more of the firm’s resources than other customers. But he was charging them the same

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3 Questions Your Banker Wants Answered

Recently, I had lunch with our banker.  During the meeting, I asked her what she wanted to accomplish when meeting with her customers.  She said that she wanted to know the 3 questions your banker wants answered… 3 Questions Your Banker Wants Answered 1.  How are you feeling about your business and the local economy?

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3 Benefits of an Analysis of Customer Profitability

Over time weeds grow in any garden. In the same way, unprofitable customers work their way into your company. To avoid the high costs of low profit customers, you should perform an annual analysis of customer profitability. Therefore, weed your garden of customers who are sapping your profits and cash flow. Although there are many

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What The CEO Wants You to Know

Book: What the CEO Wants You to Know What the CEO Wants You to Know by Ram Charan is one of the financial leadership books that we encourage all of our coaching participants to read. In this book, you will learn… How your company really works Developing business acumen Tackling complexity Viewing business like an investor

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Supply and Demand Elasticity

See Also: Economic Indicators Balance of Payments Stagflation The Feds Beige Book What are the Twin Deficits? Supply and Demand Elasticity Supply and demand elasticity is a concept in economics that describes the relationship between increases and decreases in price and increases and decreases in supply and/or demand. We have described it in greater detail

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Segmenting Customers for Profit

Segmenting Customers for Profit Process Market segmentation is the process of dividing up the total market based on identifiable characteristics, which have common needs. You can also apply the concept of market segmentation to your customers. For example, you can segment your customers based on the cost to service, the size of the average sale

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